Supervisor, Fixed Network Operations

About the role

• Handle global complains from other teams in order to solve customers’ problems.
• Respond appropriately to crisis intervention in order to restore service as quickly as possible.
• Perform second level troubleshooting in case of complex network problems.
• Perform the 3rd level of escalation for ADSL and the leased line customers' related problems in order to solve their problems.
• Have full responsibility of Orange-Fixed Internet gateway and all related issues (Traffic engineering for international and Caching traffic).
• Escalate the network problems to the upper management.
• Follow up on repeated network incident cases with the responsible handler team to prevent incident repetition and solve the problem totally.
• Check configuration after any operation/maintenance in order to make sure that the old/unwanted configuration was removed to prevent any conflict that may happen.
• Design and Maintain the troubleshooting workflows in order to ensure better and faster network problems solving actions.
• Handle the enhancement projects in order to facilitate the support cycle & improving the team quality.
• Provide new tools in order to improve the working efficiency and environment.
• Analyze planned International Maintenance with its corresponding impacts and escalate it to management to proposed solutions.
• Responsible for the delivery of new projects, new network models or new technologies applied in the network to the team after attending the needed sessions by Engineering teams.
• Draw and Update the POPs (Point Of Present) Visio drawing in order to speed and facilitate the network troubleshooting.

About you

• Minimum 4 years of experience, 2 of which in a relevant role.  
• Very good knowledge/practical experience of Protocols such as OSPF,BGP, and MPLS.
• Practical experience in Cisco or Juniper routers and switches configuration.
• Good understanding of QOS best practices.

Skills

• Very good English both spoken & written.
• Very good communication skills.
• Problem solving skills.
• Able to handle work under pressure.
• Analytical thinking and problem determination capabilities.