وظائف اخصائى تكنولوجيا المعلومات بشركة Al Nahda Cement

Al Nahda Cement is looking for the best calibers to fill the following Positions

6- Job Title: IT Specialist - Cairo

Sample of Job Tasks:

·Handle Support tickets in a timely and accurate manner.
· Provide first-level support to customer service requests.
· Escalate complex support requests to relevant IT staff for resolutions.
·Understand support problems, analyze problem data, and determine appropriate solutions.
·Maintain problem documentation and their resolution procedures for reference procedures.
·Plan and complete daily assigned tasks within deadlines.
· Maintain confidentiality and security of company documents and customers.
· Report system downtime and performance issues to the Manager.
· Ensure to follow standard operating procedures and meet service level agreements.
· Install, configure, and maintain software and hardware systems.
· Assist in the development and enhancement of IT systems.
· Assess potential risks and technical challenges and prepare appropriate mitigation plans.
· Conduct IT-related training for new hires, users, and technical teams as needed.
· Analyze system issues and provide resolutions.
· Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance. Handle Support tickets in a timely and accurate manner.
 Work in compliance with department safety and quality standards

Qualifications: Bachelor's Degree in a related Discipline.
 
Experiences:·  1-2 years of experience
 
Work Location: Maadi – Cairo