وظائف كول سنتر بشركة ريلمى

realme Egypt is hiring “Call Center Agent”
Location: Nasr City, Cairo

Responsibilities:
1. Receive customer inquiries and complaints through emails, telephone calls, outbound calls, etc., and respond to customer questions in a timely and prompt manner and answer them;
2. Responsible for recording, classifying, and sorting out customer feedback;
3. Identify important complaints, collect information to feed back to TL in a timely manner, and follow up;
4. Follow the call center process, complete training and exams regularly, and obey TL’s task assignment and mobilization;

Requirements:
– Experience at least 1 year.
– Very Good listening skills.
– Very Good communication (orally and written), interpersonal, and teamwork skills.
– High follow-up and organizational skills.
– Ability to effectively interpret body language Ability to work under pressure.
– Very Good command of English (written, orally).
– Very Good Computer skills (esp. MS Office applications).