وظائف خدمة عملاء بشركة MOUNTAIN VIEW

WE'RE HIRING
Customer Service Executive / Sr. Executive
Customer Experience Department
2-5 years of experience
Job Scope:
• Conducting all survey detractors' call backs, handling and reporting on trends and common issues and closing feedback
loop.
Ensuring satisfaction by closing feedback loop with all departments and raising a flag for all pending cases.
• Providing daily, weekly & monthly reports on NPS calls and escalating any delays
Raising and following up with the concerned functions on customer cases within agreed SLA and if not reporting on delay.
Soft Skills:
• Excellent Communication Skills
• Problem Solving
• Negotiation Skills
• Solid organizational skills, including multitasking and time-management
Agile business mind with a focus on developing creative solutions
Qualifications:
• Minimum 2 years work experience in the same