Call Center Representative - Concentrix

Concentrix is hiring for a multinational Telecommunication company.

Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

#Responsibilities:

- Manage large amounts of inbound and outbound calls in a timely manner.

- Follow communication “scripts” when handling different topics.

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

- Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations in our call center database in a comprehensible way.

- Frequently attend educational seminars to improve

- knowledge and performance level.

- Meet personal/team qualitative and quantitative targets.

What qualifies you?

- Speaking English fluently

- Bachelor degree or high school certificate

- Willing to learn new skills

What We Have To Offer?

Location in MAADI AND OCTOBER

Transportation is provided

Salary : 10k gross salary +(COLA 35% (COST OF LIVING + SALES BONUS )

Medical insurance

Monthly commission

2 days off weekly