وظائف كول سنتر بشركة ريلمى

Realme Egypt is hiring "Call Center Agent"
Location: Nasr City, Cairo

Responsibilities:
1. Receive customer inquiries and complaints through emails, telephone calls, outbound calls, etc., and respond to customer questions in a timely and prompt manner and answer them;
2. Responsible for recording, classifying, and sorting out customer feedback;
3. Identify important complaints, collect information to feed back to TL in a timely manner, and follow up;
4. Follow the call center process, complete training and exams regularly, and obey TL's task assignment and mobilization;

Requirements:
- Experience at least 6 months.
- Very Good listening skills.
- Very Good communication (orally and written), interpersonal, and teamwork skills.
- High follow-up and organizational skills.
- Ability to effectively interpret body language Ability to work under pressure.
- Very Good command of English (written, orally).
- Very Good Computer skills (esp. MS Office applications).