وظائف دعم فنى بالشركة المصرية الالمانية للسيارات

EGA is looking to hire the following position:-

* Job Title:- Senior Technical Support (IT Department)

Main duties:-:
- Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
- Manage network servers and technology tools
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
- Assist with the installation of new hardware and software and help train employees on its use
- Manage and oversee IT assets
- Offer suggestions for possible upgrades and changes within the IT department - Perform routine backups and archival of files stored on the network to assist with disaster recovery.
- Provide end-user assistance
- Ability to manage support in more than 1 planet facility in schedule bases .

Job requirements:-
- BSc. in IT, Computer Science, or relevant field
- +5 years of experience in technical support , infra structure and network
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with databases, networks (LAN, WAN) and patch management
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Problem-solving aptitude with ability to diagnose and resolve basic technical issues
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best Practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Strong knowledge of systems and networking software, hardware, and networking protocols - Able to support multiple projects efficiently, maintain strict confidentiality, function in a dynamic environment, handle stress and high levels of responsibility, and work well in a team environment.
- Manage and control IT assets on a schedule bases - Experience in corporate networks, specifically networks that span multiple subnets. - Experience in Office 365 administration and maintenance.
- Prepare the data backup routine and ensure that it is working effectively.
- Administration of file server and monitor free spaces and granted permissions.
- Administration of domain controller servers and their replication and trusting relationship.
- Network equipment (Firewall, switches, routers) support and overall responsibility for company IT security.
- Support network and infrastructure tasks in more than 1 planet facility in schedule bases
- Proficiency in English
- Excellent communication skills

* Location: 4th Industrial Zone, 6th of October City.
* 2 Days off.
* Transportation is provided.