وظائف خدمة عملاء بشركة The Waterway Developments

The Waterway Developments is seeking to Hire:

"Customer Care Supervisor "
an excellent caliber to Join us with the Below JD:
•Assure Modification/Maintenance requests are handled and met the requirements and customer care standards.
• Ensure that team members are fully knowledgeable with company's projects and conduct regular training to improve their performance and skills.
• Handle critical cases escalated by team members.
• Provide monthly report about sites progress, units delivery, and complaints solutions to direct manager and Developer customer care and if there any concerns they raised to the manager.
• Schedule working days and weekends to the team.
• Track the maintenance fees collection process by the team and ensure that they are met the assigned targets.
• Track and follow up on trouble tickets assigned from Contact Centre/ Development customer care/ clients to the Team and ensure all complaints/requests are being handled or finalized within the agreed SLA.
• Set analysis from the monthly report for the quality of service provided by Facility management team and give recommendations.
• Manage any other tasks to be assigned by the direct manager.
Job Requirements
• previous Real Estate experience is a must.
• Experience: 5 years of experience in customer service, with at least 3 years of them in supervisor level.