وظائف خدمة عملاء بشركة M Squared

M Squared Hiring Customer Service Manager at El Mohndssen Office

Job Duties

Overseeing the relationship with customers handled by the Customer Service team

Knowing the competitors and strategizing accordingly

Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership

Manage Voice of the Customer through Quarter satisfaction survey (Via phone, Emails, and face-to-face meetings

Central coordinator between the departments and the clients in case of conflicts

Motivate, inspire and enable the Customer Service team to deliver value and solutions for business concerns

Job Requirements

Bachelor’s degree

Minimum of 7 years experience in real estate is a must

Strong interpersonal and Leadership skills

Maintain a positive attitude focused on customer satisfaction

Must be highly detail-oriented and have the ability to effectively multi-task

Strategic thinker and ability to analyze and solve problems quickly