وظيفة مدير خدمة الزبائن

#Customer_Service_Manager

A well-structured and leading Factory located in Obour city is looking for # Customer Service Manager as per the following:

Duties and responsibilities:

Deliver a comprehensive service to enquiring customers

Possibly delegate certain customer enquiries to specific teams

Manage a large number of incoming calls and emails

Manage customers’ accounts

Keep a record of customer interaction and details of actions taken

Communicate with internal teams to discuss sales targets

Generate sales leads, building sustainable relationships where necessary

Report back on results

Required qualifications and experience:

Excellent verbal and written communication skills

The ability to maintain calm under pressure

Efficiency and organizational skills

Computer literacy in order to type up reports, results and details of customer interaction

Strong knowledge of CS KPIs

7 to 10 years of experience at similar position

Good at English Language