Customer Service Manager لشركة M Squared

“M Squared is looking for a

Customer Service Manager

Job Location: Mohandesein

· Bachelor’s Degree

· 10-15 overall years of experience, 2 years of the same position experience

· Real estate experience is a must

· Excellent verbal and written communication skills

· The ability to maintain calm under pressure

· A thorough knowledge of the real estate industry

· Computer literacy in order to type up reports, results, and details of customer interaction

Duties and Responsibilities:

· Delivering a comprehensive service to inquiring customers

· Possibly delegating certain customer inquiries to specific teams

· Managing a large number of incoming calls and emails

· Managing customers’ accounts

· Keeping a record of customer interaction and details of actions taken

· Communicating with internal teams to discuss customers inquiries and seek solutions

· Reporting back on results”